The AI receptionist for auto repair shops
Masheev answers calls, books service appointments, quotes from your price list and passes status questions to your service writer, so your team stays in the bay instead of on the phone.
Card required. No charge if you cancel within 14 days. Available to businesses in the UK and US.
- Guided setup
- Unlimited seats
- From $18/mo
A still of the Masheev console: a full inbox of conversations, one of them an AI-drafted WhatsApp reply awaiting a person's approval.
Demo board. Synthetic conversations, real product interface.
What is an AI receptionist for auto repair shops?
An AI receptionist for auto repair shops answers customer calls and messages, books service and diagnostic appointments, answers pricing questions from your price list, and passes 'is my car ready?' calls to your service writer as notes. Masheev handles phone, SMS and web chat in one inbox, so routine calls don't pull your team away from the work in the bay.
Where the phone gets in the way
The interruptions most auto repair shops know well. These are the ones Masheev can take on.
- Status calls keep coming while your team is working on cars.
- Booking calls pull service writers away from customers at the counter.
- New-customer calls ring out during the midday rush.
- After closing, callers can't book until the next morning.
What Masheev handles for auto repair shops
Set up around your hours, services and rules. Anything outside them goes to your team.
Books service and diagnostics
Schedules service and diagnostic appointments into your calendar and confirms the booking with the caller.
Takes status calls
Fields 'is my car ready?' calls and passes each one to your service writer as a note, so they can reply between customers.
Answers pricing and availability
Quotes from your price list, answers availability questions and books first-time customers.
It's a busy Monday and the phone keeps ringing. Masheev books two diagnostics, quotes a brake job from your price list and books the customer in, and passes three status questions to your service writer as notes. The counter stays calm.
The calls auto repair shops get most
What the receptionist does with each, and when it hands the call to a person.
Service bookings
Masheev takes the vehicle, the mileage and the service wanted and books a slot through your connected calendar.
Symptom and diagnostic calls
It writes down what the car is doing and when, then books a diagnostic. It does not diagnose over the phone.
Price quote requests
Standard jobs are quoted from your price list. Anything that depends on inspection is passed to the service writer.
Is my car ready
It answers from the status your team shares, or passes the question to the service writer as a note.
Set up with guided steps
Connect your number, add what the receptionist should know, set the rules, and test before anything goes live. Setup time depends on your phone provider and configuration.
Connect your channels
Forward your existing number or add a new one, then connect web chat and SMS.
Add your business knowledge
Enter your hours, services, prices and policies, or import them from your website.
Set your rules
Decide what it can book, what it answers, and when it hands off to your team.
Test, then go live
Run test calls and messages, then switch on the channels you've configured.
Frequently asked questions
Go deeper
Give your auto repair shop its time back
Routine calls and messages handled on supported channels, with bookings through your connected tools and a person whenever your rules call for one. From $18/mo.
Card required. No charge if you cancel within 14 days. Available to businesses in the UK and US.