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See where your team's time goes

Dashboards for response times, AI resolution, team workload, channel volume, and customer satisfaction. See what's handled, and where people still step in.

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Card required. No charge if you cancel within 14 days. Available to businesses in the UK and US.

A still of the Masheev analytics view: conversation volume over a week plotted against the share handled by AI, with resolution and satisfaction metrics.

Demo board with made-up numbers. The metric types are ones Masheev tracks.

Four views of the same operation

Live metrics that show where attention is needed.

  • Performance overview

    Response times, resolution rates, volume trends, and cost per conversation, all at a glance.

  • Team performance

    See who's handling what, how fast, and how well. Spot capacity issues before they become problems.

  • AI performance

    Resolution rate, accuracy, escalation patterns, and which topics AI handles best (or worst).

  • Live monitoring

    Active conversations, queue depth, agent availability, all updating in real time.

The measures worth watching

Response, resolution, satisfaction, and volume, tracked for every channel.

  • First response

    Average AI response time

  • AI resolution

    Resolved without a human

  • Satisfaction

    Customer satisfaction rate

  • Volume

    Conversations by channel, team, and hour

Dashboards and typed data access

Review the available dashboards or retrieve summary and trend data through the typed API.

  • Period-based dashboards

    Select a day, week or month to review conversation volume, resolution and channel data.

  • Typed API access

    Retrieve summary and trend data through the API for your own analysis. Built-in CSV, Excel and PDF report exports are not available.

  • Review when you need it

    Open or refresh your dashboard when you need an update. Scheduled email reports are not available.

What you can see at a glance

Enough detail to decide where the team's time should go.

Find bottlenecks before customers complain
See exactly which questions AI handles best, and where it needs help
Track team capacity and prevent burnout
Spot sentiment trends before they become churn
Forecast volume and staff accordingly
Share clear numbers with the rest of the business

A still of the Masheev agent settings: a configuration list with the Safety and limits drawer open, showing handoff rules, off-limit topics and the fallback reply.

Demo board. Synthetic conversations, real product interface.

See your own numbers, not a demo.

14-day trial. Real-time analytics included on every plan.

Card required. No charge if you cancel within 14 days. Available to businesses in the UK and US.

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