AI customer service that resolves the routine
Masheev answers the repeat questions across phone, web chat and SMS from one inbox, and hands your team the conversations that need judgment, with the context attached.
Card required. No charge if you cancel within 14 days. Available to businesses in the UK and US.
- Human handoff built in
- Unlimited seats
- From $18/mo
A still of the Masheev console: a full inbox of conversations, one of them an AI-drafted WhatsApp reply awaiting a person's approval.
Demo board. Synthetic conversations, real product interface.
What is AI customer service software?
AI customer service software uses AI to handle support conversations: answering questions, working through common problems and resolving routine requests, while escalating to your team when a person is needed. It works best when it answers from your own knowledge, so replies match your policies.
Masheev handles routine conversations across phone, web chat and SMS from one inbox. Unlike per-agent help desks, it includes native voice, has no per-seat charge, and costs a flat fee plus usage from $18/month. Email, WhatsApp, Instagram and Google Reviews are approval-gated betas for eligible accounts.
Support that clears the queue
The repetitive questions get answered. Your team gets the ones that need a person, with everything they need to reply.
Handles the routine questions
Order questions, opening hours, policies and bookings are answered end to end, so your team starts the day with what actually needs them.
Answers from your knowledge
Uses your help content, website and policies. When it isn't confident, or the question is outside them, it hands off.
Escalations with context
Your team gets the full conversation and a summary, so customers don't have to explain themselves twice.
Voice and messaging together
Phone, web chat and SMS at launch, in one inbox. Email, WhatsApp and Instagram are approval-gated betas for eligible accounts.
The customer's language
Replies in the language the customer writes or speaks, within the languages supported for each channel.
See how support is going
Dashboards for AI resolution rate, response times and volume by channel show where answers need work and where your team's time goes.
Masheev vs traditional help desks
Typical differences. Help desks vary, so check the plans you're comparing.
| Capability | Masheev | Per-agent help desk |
|---|---|---|
| AI answers included | Often an add-on | |
| Native voice alongside chat | Often chat only | |
| WhatsApp and Instagram | Approval-gated betas | Often extra |
| Pricing model | Flat fee + usage | Per agent or per seat |
| Unlimited seats |
Frequently asked questions
Explore more
Give your team the queue back
Routine support handled on launch channels, with human handoff, clear plan limits and published usage rates. From $18/mo.
Card required. No charge if you cancel within 14 days. Available to businesses in the UK and US.