The AI receptionist for salons & spas
Masheev answers calls and texts while you're with a client, quotes services, and books the right stylist. Instagram and WhatsApp are approval-gated betas.
Card required. No charge if you cancel within 14 days. Available to businesses in the UK and US.
- Guided setup
- Unlimited seats
- From $18/mo
A still of the Masheev console: a full inbox of conversations, one of them an AI-drafted WhatsApp reply awaiting a person's approval.
Demo board. Synthetic conversations, real product interface.
What is an AI receptionist for salons?
An AI receptionist for salons and spas replies to booking requests, checks stylist availability, books the appointment and answers questions about pricing, services and policies. Masheev handles phone, SMS and web chat in one inbox; Instagram DMs and WhatsApp are approval-gated betas for eligible Growth accounts. A request that arrives after closing gets a reply, and with a connected calendar a booking, instead of waiting for the morning.
Where the phone gets in the way
The interruptions most salons know well. These are the ones Masheev can take on.
- Booking requests arrive in DMs and texts that nobody sees until the end of the day.
- The phone rings in the middle of a color service and there's no one free to pick up.
- A last-minute cancellation leaves a gap, and there's no time to call around the waitlist.
- 'How much is a balayage?' and 'anything on Saturday?' fill the inbox between appointments.
What Masheev handles for salons
Set up around your hours, services and rules. Anything outside them goes to your team.
Books by phone, text and DM
Replies in the conversation the client started and books the slot. Phone, SMS and web chat are live; Instagram and WhatsApp are approval-gated betas.
Offers freed-up slots to callers
When a client calls about a gap, Masheev offers the open slots in your connected calendar, so a cancellation can be filled by the next person who asks.
Quotes services and availability
Uses your menu, prices, service lengths and which stylist does what, so it books the right amount of time.
On Sunday evening a client asks about a Saturday balayage. Masheev quotes your price, finds an open slot with a stylist who does color, books it and sends a confirmation. You see the booking on Monday morning.
The calls salons get most
What the receptionist does with each, and when it hands the call to a person.
Booking requests
Masheev asks which service and stylist the client wants, checks the connected calendar and books a slot of the right length.
Price and service questions
It answers from your menu and price list. Quotes that depend on hair length or a consultation are passed to the stylist.
Reschedules and late arrivals
Clients move an appointment or say they're running late, and Masheev applies your cancellation and late policy or notes it for the stylist.
Color correction enquiries
It takes the details and any photos sent by text, then hands the request to a stylist rather than booking a slot that may be too short.
Set up with guided steps
Connect your number, add what the receptionist should know, set the rules, and test before anything goes live. Setup time depends on your phone provider and configuration.
Connect your channels
Forward your existing number or add a new one, then connect web chat and SMS.
Add your business knowledge
Enter your hours, services, prices and policies, or import them from your website.
Set your rules
Decide what it can book, what it answers, and when it hands off to your team.
Test, then go live
Run test calls and messages, then switch on the channels you've configured.
Frequently asked questions
Go deeper
Give your salon its time back
Routine calls and messages handled on supported channels, with bookings through your connected tools and a person whenever your rules call for one. From $18/mo.
Card required. No charge if you cancel within 14 days. Available to businesses in the UK and US.