We want masheev.com, the Masheev app and the chat widget that our customers add to their websites to be usable by everyone, including people who use screen readers, keyboard navigation, magnification or voice control.
Our target
Our target is the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA. We have not yet had an independent accessibility audit or completed a full conformance review, so we do not claim that the website, the app or the widget conforms to WCAG 2.2 AA.
Known limits
- Some charts in the app may not have full text alternatives.
- Voice agents are speech only. Callers who cannot use speech should use the business's text channels, such as web chat, SMS or email, where the business offers them.
Tell us about a problem
If something does not work for you, email support@masheev.com with the subject "Accessibility", the page or feature you were using, and what happened. We aim to reply within five working days.
Customers who need accessibility information about the chat widget for their own procurement or compliance can ask us at the same address.
Customers' own websites
The chat widget runs on our customers' websites. Each customer is responsible for the accessibility of its own website and for how it configures the widget, including colors and text.