The AI answering service that resolves, not just records
Masheev answers your calls and messages, handles the routine ones itself and passes the rest to your team with the context attached, so you're not the one fielding every interruption.
Card required. No charge if you cancel within 14 days. Available to businesses in the UK and US.
- Guided setup
- Unlimited seats
- From $18/mo
A still of the Masheev console: a full inbox of conversations, one of them an AI-drafted WhatsApp reply awaiting a person's approval.
Demo board. Synthetic conversations, real product interface.
What is an AI answering service?
An AI answering service is software that answers your business's incoming calls and messages. Rather than an operator who takes a message for you to return later, it understands the caller, answers their question, books appointments through your connected calendar, and passes the conversation to a person when your rules call for one.
Masheev handles phone, SMS and web chat in one inbox during the coverage hours you set, from $18/month with unlimited seats and published usage rates. Email, WhatsApp, Instagram and Google Reviews are approval-gated betas for eligible accounts.
An answering service that finishes the job
Most answering services hand you a list of callbacks. Masheev answers the question, books the appointment, and leaves you only what needs you.
Resolves, not just records
A message-taking service writes down what the caller wanted. Masheev answers routine questions and books appointments through your connected calendar, then hands the rest to your team.
Coverage on your schedule
Evenings, weekends, lunch breaks or all day. Coverage follows the hours you configure, within your plan and provider limits.
Calls and messages in one inbox
Phone, SMS and web chat at launch. Email, WhatsApp and Instagram are approval-gated betas for eligible accounts.
A person when it matters
Your handoff rules decide which conversations go to your team, and they arrive with the full history attached.
AI answering service vs traditional answering service
Where the two differ most, as a rule of thumb. Traditional services vary, so check the terms of any you compare.
| Capability | Masheev | Traditional service |
|---|---|---|
| Coverage hours | Hours you configure | Often extra after hours |
| No phone-tree menus | Varies | |
| Answers questions and books | Mostly takes messages | |
| Phone, SMS and web chat | Usually phone only | |
| Email, WhatsApp, Instagram | Approval-gated betas | Rarely |
| Pricing | Flat fee + usage | Per minute or per call |
| Seats for your team | Unlimited | Not applicable |
Set up with guided steps
Forward your number, add business knowledge, set rules, then test before going live. Setup time depends on your phone provider and configuration.
Forward your number
Keep your existing business number and forward it to Masheev. No new hardware.
Connect channels
Add SMS and web chat to the same inbox. Beta channels need an eligible account and provider approval.
Add knowledge and rules
Enter your hours, services and policies, and decide what it books and when it hands off.
Test, then go live
Run test calls, then switch on the channels you've configured.
Frequently asked questions
Explore more
Stop returning voicemails
Routine calls and messages handled during the hours you set, with a person whenever your rules call for one. From $18/mo.
Card required. No charge if you cancel within 14 days. Available to businesses in the UK and US.