The AI receptionist for plumbers
Masheev answers while you're on a job, takes the address and the problem, books a service window and flags the urgent ones for you, so you can finish the work in front of you.
Card required. No charge if you cancel within 14 days. Available to businesses in the UK and US.
- Guided setup
- Unlimited seats
- From $18/mo
A still of the Masheev console: a full inbox of conversations, one of them an AI-drafted WhatsApp reply awaiting a person's approval.
Demo board. Synthetic conversations, real product interface.
What is an AI receptionist for plumbing businesses?
An AI receptionist for plumbers answers calls and texts when you're on a job or off the clock. It takes the customer's name, address and the problem, books a service window, and passes emergencies like burst pipes to you straight away. Masheev handles phone, SMS and web chat in one inbox, with WhatsApp as an approval-gated beta, and each call reaches you as a written job ticket instead of a voicemail to decode.
Where the phone gets in the way
The interruptions most plumbing businesses know well. These are the ones Masheev can take on.
- Your hands are in a job when the phone rings, and callers rarely leave a voicemail.
- A burst pipe or no hot water needs a quick response you can't always give mid-job.
- Taking an address and access details over a noisy line leads to mistakes and repeat calls.
- Evening and weekend calls pile up into a list of callbacks for Monday.
What Masheev handles for plumbing businesses
Set up around your hours, services and rules. Anything outside them goes to your team.
Writes up the job
Name, address, the problem and how urgent it is, sent to you as a clean job ticket.
Passes on emergencies
Burst pipes and flooding reach you by call or text straight away; routine work is booked into your next window.
Books service windows
Offers the windows you've set, books the visit and confirms the booking and the arrival window.
You're under a sink when a call comes in about a burst pipe across town. Masheev answers, takes the address, recognizes it as urgent under your rules, flags the ticket for you and lets the customer know you've been told. You finish the job in front of you.
The calls plumbing businesses get most
What the receptionist does with each, and when it hands the call to a person.
Burst pipes and leaks
Masheev takes the address and what's happening, treats it as urgent under your rules and reaches you by call or text straight away.
No hot water
It asks about the heater type and age, and either flags the call or books your next window, depending on the rule you set.
Blocked drains and toilets
It records which fixture, how long and whether anything is overflowing, then books a service window and confirms the details with the caller.
Quote and install requests
For water heaters, fixtures and repipes it takes the details and books an estimate visit, leaving the price to you.
Set up with guided steps
Connect your number, add what the receptionist should know, set the rules, and test before anything goes live. Setup time depends on your phone provider and configuration.
Connect your channels
Forward your existing number or add a new one, then connect web chat and SMS.
Add your business knowledge
Enter your hours, services, prices and policies, or import them from your website.
Set your rules
Decide what it can book, what it answers, and when it hands off to your team.
Test, then go live
Run test calls and messages, then switch on the channels you've configured.
Frequently asked questions
Go deeper
Give your plumbing business its time back
Routine calls and messages handled on supported channels, with bookings through your connected tools and a person whenever your rules call for one. From $18/mo.
Card required. No charge if you cancel within 14 days. Available to businesses in the UK and US.