The AI receptionist for restaurants
Masheev answers the phone during the dinner rush, takes reservations, answers hours and menu questions and passes catering inquiries to your manager, so your staff can stay with your guests.
Card required. No charge if you cancel within 14 days. Available to businesses in the UK and US.
- Guided setup
- Unlimited seats
- From $18/mo
A still of the Masheev console: a full inbox of conversations, one of them an AI-drafted WhatsApp reply awaiting a person's approval.
Demo board. Synthetic conversations, real product interface.
What is an AI receptionist for restaurants?
An AI receptionist for restaurants answers calls during service so staff don't have to leave the floor. It takes and changes reservations through a connected booking tool, answers questions about hours, location and the menu, and passes takeout, catering and private-event inquiries to the right person. Masheev handles phone, SMS and web chat in one inbox; WhatsApp and Instagram are approval-gated betas.
Where the phone gets in the way
The interruptions most restaurants know well. These are the ones Masheev can take on.
- The phone rings through service and pulls someone off the floor every time.
- Reservation calls during the rush ring out while everyone is busy.
- The same questions come in all day: hours, parking, walk-ins, the menu.
- Catering and private-event inquiries get scribbled on a pad and lost.
What Masheev handles for restaurants
Set up around your hours, services and rules. Anything outside them goes to your team.
Takes reservations during service
Books and changes reservations through your connected booking tool and confirms the booking with the caller, without anyone leaving the floor.
Passes on catering and events
Takes down the date, party size and details of catering and private-event inquiries and sends them to your manager.
Answers the everyday questions
Hours, location, parking, walk-in policy and general menu questions, answered from the information you provide. Allergy questions get your written allergen information and a prompt to confirm with staff.
Friday, 7:30pm, and the phone keeps ringing. Masheev books a table for four, answers a takeout question and sends a 40-person holiday-party inquiry to your manager. Every server stays with their tables.
The calls restaurants get most
What the receptionist does with each, and when it hands the call to a person.
Reservation calls
Masheev takes the party size, date and time and books through a connected calendar or supported booking tool, or passes the request to the host.
Hours and menu questions
Opening hours, parking and the dress code are answered from the information you provide. For allergies it shares your written allergen information, never says a dish is safe, and asks the guest to confirm with your staff.
Large parties and events
It takes the date, headcount and budget and hands the enquiry to your events manager with a written summary.
Takeout and order questions
It explains how to order and answers menu questions. If ordering isn't connected, it takes the request and passes it to staff.
Set up with guided steps
Connect your number, add what the receptionist should know, set the rules, and test before anything goes live. Setup time depends on your phone provider and configuration.
Connect your channels
Forward your existing number or add a new one, then connect web chat and SMS.
Add your business knowledge
Enter your hours, services, prices and policies, or import them from your website.
Set your rules
Decide what it can book, what it answers, and when it hands off to your team.
Test, then go live
Run test calls and messages, then switch on the channels you've configured.
Frequently asked questions
Go deeper
Give your restaurant its time back
Routine calls and messages handled on supported channels, with bookings through your connected tools and a person whenever your rules call for one. From $18/mo.
Card required. No charge if you cancel within 14 days. Available to businesses in the UK and US.