The AI receptionist for moving companies
Masheev answers while your crews are loading a truck, takes the move date, both addresses and the size of the home, and books an estimate, so the office isn't playing phone tag all week.
- Guided setup
- Unlimited seats
- From $18/mo
A still of the Masheev console: a full inbox of conversations, one of them an AI-drafted WhatsApp reply awaiting a person's approval.
Demo board. Synthetic conversations, real product interface.
What is an AI receptionist for moving companies?
An AI receptionist for moving companies answers calls and messages from people planning a move. It takes the move date, the origin and destination, the size of the home, stairs and elevator access and any large or fragile items, then books an in-home or video estimate through your connected calendar. Masheev handles phone, SMS and web chat in one inbox. Binding quotes, claims and changes on moving day go to your team with a written summary.
Where the phone gets in the way
The interruptions most moving companies know well. These are the ones Masheev can take on.
- Estimate calls arrive while the whole crew is carrying furniture.
- Each inquiry needs ten details before you can price it, and people rarely give them all at once.
- Customers call the week of the move to change the time, add a stop or ask where the truck is.
- The end of the month is the busiest time for both moves and phone calls.
What Masheev handles for moving companies
Set up around your hours, services and rules. Anything outside them goes to your team.
Takes the full move inventory
Date, both addresses, bedrooms, stairs, elevators, parking and special items such as pianos or safes, in one written note.
Books estimates
Schedules an in-home or video estimate in the slots you offer and confirms the booking with the caller.
Routes move-day calls
A customer asking about the crew or changing a detail on the day is passed straight to the person you name.
A couple calls on a Saturday about moving from a third-floor walk-up at the end of the month. Masheev takes both addresses, the bedroom count, the stairs and the upright piano, books a video estimate for Monday and confirms the details with the caller. Your estimator opens the call with the details already written down.
The calls moving companies get most
What the receptionist does with each, and when it hands the call to a person.
Local move enquiries
Masheev takes the date, both addresses, the home size and access details, and books an estimate.
Long-distance enquiries
It asks the questions you define for interstate moves and passes the request to your estimator. It does not quote.
Move-day changes
A changed time, an added stop or a question about the crew is passed straight to the person you name for that day.
Packing and storage questions
It answers from your services and published prices and adds the request to the move note.
Set up with guided steps
Connect your number, add what the receptionist should know, set the rules, and test before anything goes live. Setup time depends on your phone provider and configuration.
Connect your channels
Forward your existing number or add a new one, then connect web chat and SMS.
Add your business knowledge
Enter your hours, services, prices and policies, or import them from your website.
Set your rules
Decide what it can book, what it answers, and when it hands off to your team.
Test, then go live
Run test calls and messages, then switch on the channels you've configured.
Frequently asked questions
Go deeper
Give your moving company its time back
Routine calls and messages handled on supported channels, with bookings through your connected tools and a person whenever your rules call for one. From $18/mo.