The AI receptionist for towing companies
Masheev answers when every driver is on a hook-up, takes the location, the vehicle and where it's going, and sends the job to your dispatcher, so callers aren't left on hold at the roadside.
- Guided setup
- Unlimited seats
- From $18/mo
A still of the Masheev console: a full inbox of conversations, one of them an AI-drafted WhatsApp reply awaiting a person's approval.
Demo board. Synthetic conversations, real product interface.
What is an AI receptionist for towing companies?
An AI receptionist for towing companies answers calls when dispatch is busy or drivers are on the road. It takes the caller's location with cross streets or a mile marker, the vehicle make, model and condition, the destination and a callback number, and sends the job to your dispatcher as a written ticket. It also answers impound and vehicle-release questions from the hours, fees and document rules you publish. Masheev handles phone, SMS and web chat in one inbox.
Where the phone gets in the way
The interruptions most towing companies know well. These are the ones Masheev can take on.
- Calls come in while the driver is winching a car, and the phone can't be picked up safely.
- Callers on a highway shoulder are stressed, and location details get garbled over road noise.
- 'How long until the truck gets here?' calls tie up the same line new jobs come in on.
- Impound and release questions repeat all day: hours, fees, which documents to bring.
What Masheev handles for towing companies
Set up around your hours, services and rules. Anything outside them goes to your team.
Takes roadside details
Location with cross streets or mile marker, vehicle, what's wrong with it, whether it rolls, and where it needs to go, written as a dispatch ticket.
Handles arrival-time questions
Shares the estimate your dispatcher has given, or passes the question on as a note. It does not make up an arrival time.
Answers impound and release questions
Uses your yard hours, fees and required documents, so the dispatcher isn't repeating them between jobs.
On a rainy Friday night both trucks are out when a driver calls from the shoulder with a flat and no spare. Masheev confirms the highway, direction and nearest exit, takes the vehicle details and the tire shop it should go to, and passes the ticket to dispatch. The caller is told the job has been passed on and that dispatch will confirm a time.
The calls towing companies get most
What the receptionist does with each, and when it hands the call to a person.
Breakdown tows
Masheev takes the location, the vehicle, what's wrong and the destination, and sends a ticket to dispatch.
Accident scene calls
It tells callers to contact emergency services when your rules say so, records the details and marks the job urgent for dispatch.
Arrival-time questions
It shares the estimate dispatch has given, or passes the question on. It does not invent an arrival time.
Impound and release calls
Yard hours, fees and required documents are answered from the information you publish. Disputes go to your office.
Set up with guided steps
Connect your number, add what the receptionist should know, set the rules, and test before anything goes live. Setup time depends on your phone provider and configuration.
Connect your channels
Forward your existing number or add a new one, then connect web chat and SMS.
Add your business knowledge
Enter your hours, services, prices and policies, or import them from your website.
Set your rules
Decide what it can book, what it answers, and when it hands off to your team.
Test, then go live
Run test calls and messages, then switch on the channels you've configured.
Frequently asked questions
Go deeper
Give your towing company its time back
Routine calls and messages handled on supported channels, with bookings through your connected tools and a person whenever your rules call for one. From $18/mo.