The AI receptionist for pest control companies
Masheev answers while your technicians are on a route, notes the pest, the property and how bad it is, books an inspection or treatment and passes the urgent calls to you.
- Guided setup
- Unlimited seats
- From $18/mo
A still of the Masheev console: a full inbox of conversations, one of them an AI-drafted WhatsApp reply awaiting a person's approval.
Demo board. Synthetic conversations, real product interface.
What is an AI receptionist for pest control companies?
An AI receptionist for pest control companies answers calls and messages while technicians are in the field. It asks what the customer is seeing, where, and for how long, takes the address and property type, books an inspection or treatment through your connected calendar, and answers questions about preparation, pets and re-entry times from the instructions you provide. Masheev handles phone, SMS and web chat in one inbox, and passes the situations you mark as urgent to your team with a written summary.
Where the phone gets in the way
The interruptions most pest control companies know well. These are the ones Masheev can take on.
- Technicians are in crawl spaces and attics when the phone rings, and the office line goes unanswered.
- Every caller describes the problem differently, so the details you need for the right treatment come out over two or three calls.
- 'Is it safe for my dog?' and 'how long do we stay out of the house?' get asked on almost every job.
- Spring and summer bring a spike in calls that a small office can't keep up with.
What Masheev handles for pest control companies
Set up around your hours, services and rules. Anything outside them goes to your team.
Asks the right questions
What the customer is seeing, where in the property, how long it has been going on, and whether it's a home or a business, written up as a job note.
Books inspections and treatments
Offers the windows you've set, books through your connected calendar and confirms the booking with your preparation steps.
Answers prep and safety questions
Uses the preparation, pet and re-entry instructions you provide. Anything outside them goes to your team rather than being guessed.
A homeowner calls at 8pm after finding droppings in the pantry. Masheev asks where else they've seen signs and whether there are pets in the house, books an inspection for Thursday morning and goes over your prep instructions. Your technician reads the summary before knocking on the door.
The calls pest control companies get most
What the receptionist does with each, and when it hands the call to a person.
New infestation calls
Masheev asks what the customer is seeing, where and for how long, takes the address and books an inspection.
Stinging insect calls
Wasps, hornets and bees near doors or play areas follow your urgent rule and are passed to you straight away.
Recurring service changes
Existing customers move a quarterly visit or report activity between visits, and the note goes to the technician.
Prep and safety questions
It answers from the preparation, pet and re-entry instructions you provide and hands off anything they don't cover.
Set up with guided steps
Connect your number, add what the receptionist should know, set the rules, and test before anything goes live. Setup time depends on your phone provider and configuration.
Connect your channels
Forward your existing number or add a new one, then connect web chat and SMS.
Add your business knowledge
Enter your hours, services, prices and policies, or import them from your website.
Set your rules
Decide what it can book, what it answers, and when it hands off to your team.
Test, then go live
Run test calls and messages, then switch on the channels you've configured.
Frequently asked questions
Go deeper
Give your pest control company its time back
Routine calls and messages handled on supported channels, with bookings through your connected tools and a person whenever your rules call for one. From $18/mo.