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AI receptionist and shared inbox

Customers get answers. You get back to work.

For service businesses: AI that answers your calls and chats and books appointments. Calls, texts, email and website chat land in one inbox your team shares, and anything the AI can’t handle goes to the right person on your team, with the full context.

Starts your trial. We read your site and draft your receptionist, and nothing goes live until you approve it. From $18/month for your whole team after the trial. Card required. No charge if you cancel within 14 days. Available to businesses in the UK and US.

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One message, through all four · Illustrative example

One message, through all four

  1. Channels

    Voice · My boiler is leaking!

    Voice · SMS · Chat · Email

  2. AI agents

    Hands over · Of course. I’m bringing in the team now.

    Knowledge · Calendar · Handoff

  3. Automation

    Priority raised. Assigned to Sam.

    Routing · Rules · Targets

  4. Analytics

    ○ A person stepped in

    Response · Resolution · Volume

The product, in four parts

The product, in four parts

Fewer interruptions.

Channels

Where customers reach you.

Voice, SMS, web chat and email in one inbox. WhatsApp, Instagram and Google Reviews are on request.

Every plan

Voice, messaging, and support essentials

  • Voice callsLive

    AI answers your phone in the hours you set. It books appointments, answers FAQs, and takes a message for your team when a caller needs a person.

  • SMS & MMSLive

    Two-way texting with AI. It replies to your customers’ texts straight away.

  • Web chatLive

    Add it to your website with one script tag. It matches your website: set its colours, fonts and logo, and light or dark can follow your site. AI answers while visitors are deciding.

  • Email

    AI-assisted replies and automatic categorisation.

On the Growth plan

WhatsApp, Instagram and Google Reviews are on request.

  • WhatsApp BusinessOn request

    Answers customers who message you first, books them in, and hands the rest to your team.

  • Instagram DMsOn request

    Answers the DMs your business gets, books the appointment, and passes anything unusual to your team, in the same thread as your calls and texts.

  • Google ReviewsOn request

    Drafts replies to your Google reviews in your brand voice and publishes the ones you approve.

Not yetDurable custom webhooks are not available.

Around the conversation

The rest of the work, connected.

Manage people, knowledge, integrations, and security without assembling a second operations stack.

Teams and routing

Assign a workspace member, optionally from a chosen team, using message, channel, stored contact-language or conversation conditions.

Permissions

Keep administration, team access, and customer data scoped to the right people.

Knowledge

Train answers on your policies, services, documents, and resolved conversations.

Custom tools

Give website chat your own tools: they run in your app, so the agent can look up data and perform approved actions in the conversation.

Developer tools

Build on Masheev with the API and MCP server.

Operational analytics

Track resolution, response time, satisfaction, volume, and usage in one view.

Try it on your own calls and messages.

Start 14-day trialTalk to sales

From $18/month for your whole team after the trial. Card required. No charge if you cancel within 14 days. Available to businesses in the UK and US.