What do I need to get started?

Start with your website or your business details, opening hours, services, and common questions. Connect the channels you want Masheev to handle, set its rules, and test a few conversations before going live. You can set up and test straight away: we review new workspaces in the background, and your channels go live once the review is complete. Booking actions also need a connected booking tool.

Can I keep my current phone number?

Yes. You can keep your current number or choose a new one. Set up the phone connection in Masheev so customers can reach your agent without changing the number they already know.

Which channels can I use today?

Phone, SMS, and web chat are available. Email is in beta. WhatsApp, Instagram, and Google Reviews are approval-gated betas for eligible Growth accounts; subscribing does not automatically activate them. Check availability before making them part of your rollout.

How will the AI know my business?

You provide the source material: your website, documents, services, prices, and policies. Masheev uses that knowledge to answer questions. Review its responses during setup, update information when it changes, and approve useful answers for reuse.

Can it actually book appointments?

Yes, with a connected booking tool and the permissions you choose. Your agent can check availability, collect the required details, and book or update an appointment. You can require approval before booking. Test the connection and its actions before going live.

What happens when a customer needs a person?

Set when your agent should hand over, including requests for a human and situations it cannot resolve. Your team can review the conversation, see why it was escalated, and take over with the history available.

Where can I review your security policies?

Our Security page, Privacy Policy, and Data Processing Agreement are linked in the footer. Review them for details about data handling and responsibilities. If your business has specific requirements, contact us before connecting customer data.

Starter is $18/month with $7 in included usage credit. Growth is $126/month with $26 in included usage credit. Both include unlimited team seats; additional usage is paid from prepaid credit at the published rates. Starter includes a 14-day trial. A card is required to start, and you are not charged if you cancel before the trial ends. See Pricing for rates and plan details.

We take the calls. You take your time back.

Masheev answers questions, books appointments, and handles follow-through in your tools. Stay focused on the work in front of you.

Start 14-day trial

14-day trial
Card required. No charge if you cancel within 14 days
Available to businesses in the UK and US.

Lena OrtizNorthside Dental · Example conversationMaya took over

Call · transcript · 13:58

Hi, how much is whitening, and do you have anything this Saturday?

AI agentOn the call · 13:58

Checked availability · Pricing

Whitening is $350 and takes about 90 minutes. Saturday is full. Monday at 9:30 or Tuesday at 4pm?

Instagram · 14:04

Can I do it with a crown on my front tooth?

Maya took overAI paused

Good question. Whitening won’t change the crown’s colour, so let’s check it first. Free 15 minute look on Monday at 9:15?

Maya Chen · Instagram · 14:06

Works with

SMS
Twilio
TablePort

Beta

WhatsApp
Instagram
Gmail
Outlook
Google Reviews

Beta integrations need approval before use. Product names and logos belong to their owners and are shown only to describe integrations. Masheev is not affiliated with or endorsed by them.

AI first. Not AI only.

Follow one conversation from the first message to the moment your team steps in, and what Masheev keeps from it.

Every channel, one inbox
Calls, texts, WhatsApp, Instagram, email and website chat arrive as one thread per customer, with the history attached.
The AI answers
Calls, texts and chats get an answer in your business’s voice, day and night.
Your team takes over
Assign a conversation to anyone on your team and the AI stops replying. Urgent calls transfer to the number you set.
Masheev learns
When your team resolves an escalation, Masheev drafts an answer for you to approve, so the AI knows next time.

Jordan P.Masheev is handling thisSam took over

Today

Call · 18:42

Hi! Do you have a table for four on Friday at 7?

AI agent18:42

What the agent did

Checked availability for Friday
Held 7:15 on the terrace

We have 7:15 available on the terrace. Shall I book it for four?

Table for four reservedFriday, 7:15 pm · Terrace

WhatsApp · 18:51

We are actually ten now. Can you still fit us?

Sam took over· AI paused

We can join two tables on the terrace for you. See you at 7:15!

Sam · WhatsApp · 18:52

Drafted from Sam's reply

Can you seat groups of ten?

Yes, on the terrace with a day's notice. We join two tables.

ApproveAdded to knowledge

Illustrative conversation

The call. The booking.
The follow-through.

Your agent checks availability, collects the details, and confirms the booking through your connected tools. The task gets handled without another thing landing on your list.

Checks availability in your booking tool
Collects the details it needs
Reads the booking back to the guest

Build your own agent

The neighborhood restaurantMasheev is handling this

Hi! Do you have a table for four on Friday at 7?

Masheev

We have 7:15 available. Would you prefer inside or on the terrace?

The terrace would be perfect. Thank you!

Table for four reservedFriday, 7:15 pm · Terrace

Example conversation · Connected booking tool

Check in.
Then get back to it.

See the calls answered, tasks completed, and requests that need you. One shared inbox gives your team the context to step in and the freedom to step away.

See the shared inbox

Product demonstration · Example conversations

Phone, SMS and web chat are live. Email, WhatsApp, Instagram and Google Reviews are in beta; WhatsApp, Instagram and Google Reviews need provider approval.

Your expertise.
On every call.

Give your agent the answers you trust and the limits you set. It handles routine requests and brings in your team when judgment matters.

Meet your AI agent

Answers from your business

Add your hours, services, prices and policies. Every answer comes from what you gave it.

Picks up the phone

Calls get an answer day and night. Urgent ones transfer to the number you set.

Your rules, kept

Decide what it can do alone and what needs a person.

One prompt to set up

Ask your coding assistant to add Masheev. It installs the skill and wires it in.

Add Masheev to this site

npx skills add masheev/skills --skill masheev-integrate

Masheev skill installed

docs.masheev.com/integrate

For work that needs
your full attention.

On a job, in the salon, or in the middle of service. Let Masheev handle the interruptions while you handle your work.

Restaurants & hospitality

Take reservation enquiries and answer questions about your menu and opening hours, even during the dinner rush.

Home services

Ask what needs fixing, collect the address, and book an available visit while you finish the job.

Salons & beauty

Book appointments, handle rescheduling, and answer service questions while you stay with your client.

Find your industry

Stay with this customer.
We’ll take the next call.

Give the person in front of you your full attention. Masheev handles incoming enquiries and appointment changes, with a conversation history you can review when you’re ready.

See the shared inbox

Illustrative campaign scene of a restaurant owner preparing her dining room in afternoon sunlight

Illustrative scene

Set it up around the way you work.

Give it your business knowledge

Add your services, opening hours, and FAQs. Set how your agent should answer and when it should ask for help.

Connect the ways customers reach you

Keep your phone number or choose a new one. Connect chat, SMS, and email, then add the tools your agent will use.

Put it through its paces

Try your customers’ real questions. Check the answers and actions before you let your agent handle live conversations.

Good questions. Clear answers.

The practical details, before you hand over the first call.

Still have questions?

Get back to
your actual work.

Put your routine calls and tasks in capable hands. Try Masheev for 14 days. From $18/month plus usage, with unlimited team seats.

Start 14-day trial

14-day trial
Card required. No charge if you cancel within 14 days
Available to businesses in the UK and US.

We take the calls. You take your time back.

AI first. Not AI only.

Every channel, one inbox

The AI answers

Your team takes over

Masheev learns

The call. The booking.The follow-through.

Check in.Then get back to it.

Your expertise.On every call.

For work that needs your full attention.