The AI receptionist for HVAC companies
When the first heatwave or cold snap hits, Masheev answers alongside your office, books service calls and tune-ups, and puts no-heat and no-cool calls at the top of your dispatcher's list.
Card required. No charge if you cancel within 14 days. Available to businesses in the UK and US.
- Guided setup
- Unlimited seats
- From $18/mo
A still of the Masheev console: a full inbox of conversations, one of them an AI-drafted WhatsApp reply awaiting a person's approval.
Demo board. Synthetic conversations, real product interface.
What is an AI receptionist for HVAC businesses?
An AI receptionist for HVAC companies answers calls during peak heating and cooling season, books service and maintenance appointments, takes down install and replacement inquiries, and prioritizes no-heat and no-cool calls. Masheev handles phone, SMS and web chat in one inbox and takes simultaneous calls up to your plan and provider limits, so your dispatcher works from a sorted list rather than a full voicemail box.
Where the phone gets in the way
The interruptions most HVAC businesses know well. These are the ones Masheev can take on.
- The first heatwave or freeze fills the phone lines faster than the office can answer.
- Install and replacement inquiries wait in voicemail while you dispatch service calls.
- No-heat and no-cool calls need sorting by urgency, and nobody has time to do it live.
- Maintenance-plan reminders and renewals keep getting pushed to next week.
What Masheev handles for HVAC businesses
Set up around your hours, services and rules. Anything outside them goes to your team.
Answers through seasonal peaks
Takes simultaneous calls up to your configured plan and provider limits, with over-capacity behavior you set in advance.
Sorts no-heat and no-cool calls
Ranks comfort calls by the urgency and vulnerability rules you define and passes the ones that can't wait to your dispatcher.
Books service and maintenance
Schedules diagnostics, repairs and seasonal tune-ups into your available windows and confirms the booking with the caller.
It's 98°F and the phones haven't stopped. Masheev takes the calls your office can't, books routine tune-ups and flags an elderly customer with no AC as urgent, so your dispatcher starts from a prioritized list.
The calls HVAC businesses get most
What the receptionist does with each, and when it hands the call to a person.
No-heat emergencies
Masheev takes the address, the system type and who is in the home, and passes the calls you mark as urgent to the on-call technician.
No-cooling calls
It asks what the system is doing, books the next open slot and flags the households you prioritize, such as those with elderly residents.
Maintenance and tune-ups
Seasonal tune-ups and plan visits are booked through your connected calendar and confirmed with the customer.
Replacement estimates
It takes the age and type of the current system and the size of the home, then books an estimate visit with your comfort advisor.
Set up with guided steps
Connect your number, add what the receptionist should know, set the rules, and test before anything goes live. Setup time depends on your phone provider and configuration.
Connect your channels
Forward your existing number or add a new one, then connect web chat and SMS.
Add your business knowledge
Enter your hours, services, prices and policies, or import them from your website.
Set your rules
Decide what it can book, what it answers, and when it hands off to your team.
Test, then go live
Run test calls and messages, then switch on the channels you've configured.
Frequently asked questions
Go deeper
Give your HVAC business its time back
Routine calls and messages handled on supported channels, with bookings through your connected tools and a person whenever your rules call for one. From $18/mo.
Card required. No charge if you cancel within 14 days. Available to businesses in the UK and US.