The AI receptionist for funeral homes
Masheev answers questions about service times, directions and flower deliveries, and is set up to pass calls about a death straight to your staff, gently, under the on-call rules you set. Families speak to a person; your directors are interrupted less.
- Guided setup
- Unlimited seats
- From $18/mo
A still of the Masheev console: a full inbox of conversations, one of them an AI-drafted WhatsApp reply awaiting a person's approval.
Demo board. Synthetic conversations, real product interface.
What is an AI receptionist for funeral homes?
An AI receptionist for funeral homes answers the informational calls that reach a funeral home every day: service and visitation times, directions and parking, where to send flowers and how to leave a condolence. It does not handle first calls or arrangements. When a caller says someone has died, or asks about arrangements, costs or pre-planning, Masheev responds briefly and kindly and routes the call to your on-call staff straight away, following the rules you write. It handles phone, SMS and web chat in one inbox.
Where the phone gets in the way
The interruptions most funeral homes know well. These are the ones Masheev can take on.
- Directors are with a family or conducting a service when the phone rings.
- On the day of a large service, dozens of people call for the time, the address and where to park.
- Florists call to confirm delivery windows while staff are setting up a visitation.
- A first call can come at any hour and must reach a person, not a recording.
What Masheev handles for funeral homes
Set up around your hours, services and rules. Anything outside them goes to your team.
Answers service-day questions
Service and visitation times, directions, parking and livestream details, taken from the information your staff publish for each service.
Routes calls about a death to staff
Recognizes a first call or an arrangement question, says a few kind words and passes the caller to your on-call director. It does not ask intake questions or discuss prices.
Handles florists and vendors
Shares the delivery windows and instructions you set, and passes anything unusual to staff as a note.
On the morning of a service, a cousin calls for the start time and where to park, and a florist calls to confirm the delivery window. Masheev answers both from the details your staff entered. A third caller says her father died an hour ago. Masheev offers condolences, says it will connect her with a director now, and passes the call to your on-call staff immediately.
The calls funeral homes get most
What the receptionist does with each, and when it hands the call to a person.
Service time questions
Masheev gives the service and visitation times, address and parking details your staff have published.
First calls
It does not handle these. It responds kindly and passes the caller to your on-call director, following the rules you set.
Flower and delivery calls
Florists and families get the delivery windows and instructions you set. Anything unusual is noted for staff.
Arrangement and pre-planning calls
It takes a name and number and routes the caller to a director. It does not discuss options or prices.
Set up with guided steps
Connect your number, add what the receptionist should know, set the rules, and test before anything goes live. Setup time depends on your phone provider and configuration.
Connect your channels
Forward your existing number or add a new one, then connect web chat and SMS.
Add your business knowledge
Enter your hours, services, prices and policies, or import them from your website.
Set your rules
Decide what it can book, what it answers, and when it hands off to your team.
Test, then go live
Run test calls and messages, then switch on the channels you've configured.
Frequently asked questions
Go deeper
Give your funeral home its time back
Routine calls and messages handled on supported channels, with bookings through your connected tools and a person whenever your rules call for one. From $18/mo.