The AI receptionist for pool service companies
Masheev answers while you're working a route, takes repair requests and green-pool calls, and books openings, closings and service visits, so the calls aren't waiting for you at the last stop.
- Guided setup
- Unlimited seats
- From $18/mo
A still of the Masheev console: a full inbox of conversations, one of them an AI-drafted WhatsApp reply awaiting a person's approval.
Demo board. Synthetic conversations, real product interface.
What is an AI receptionist for pool service companies?
An AI receptionist for pool service companies answers calls and messages while technicians are on their routes. It takes equipment problems such as a pump that won't prime or a heater that won't fire, records water problems, books openings, closings and repair visits through your connected calendar, and answers questions about your service plans. Masheev handles phone, SMS and web chat in one inbox, and each request reaches you as a written note with the address and the equipment involved.
Where the phone gets in the way
The interruptions most pool service companies know well. These are the ones Masheev can take on.
- Route days mean wet hands and a dozen backyards, with no good moment to take a call.
- Opening season brings every customer's call in the same two weeks.
- 'My pool is green' and 'the pump is making a noise' need a few questions before you know what to bring.
- Weekly customers call to ask which day you're coming or to say the gate code has changed.
What Masheev handles for pool service companies
Set up around your hours, services and rules. Anything outside them goes to your team.
Takes equipment and water problems
What's wrong, the equipment make if the customer knows it, pool type and how long it has been happening, written as a job note.
Books openings, closings and repairs
Schedules seasonal work and repair visits in the windows you set and confirms the booking with the caller.
Handles route-customer questions
Answers from the service-day information you share, and records gate codes, dog warnings and access changes as notes for the technician.
In the first warm week of spring a customer calls to schedule an opening and mentions that the cover pump died over the winter. Masheev books the opening in your next free window, notes the pump and confirms the details with the caller. You load a replacement before you head out.
The calls pool service companies get most
What the receptionist does with each, and when it hands the call to a person.
Openings and closings
Masheev books seasonal work in the windows you set and notes the cover type and any equipment issues.
Green or cloudy water
It asks how long the water has been off and when the pool was last serviced, then books a visit. It gives no dosing advice of its own.
Equipment repair calls
Pump, filter and heater problems are written up with the make where known and booked as repair visits.
Weekly service questions
Service days, gate codes and access notes are answered from your information or passed to the route technician.
Set up with guided steps
Connect your number, add what the receptionist should know, set the rules, and test before anything goes live. Setup time depends on your phone provider and configuration.
Connect your channels
Forward your existing number or add a new one, then connect web chat and SMS.
Add your business knowledge
Enter your hours, services, prices and policies, or import them from your website.
Set your rules
Decide what it can book, what it answers, and when it hands off to your team.
Test, then go live
Run test calls and messages, then switch on the channels you've configured.
Frequently asked questions
Go deeper
Give your pool service company its time back
Routine calls and messages handled on supported channels, with bookings through your connected tools and a person whenever your rules call for one. From $18/mo.