The AI receptionist for auto dealers & shops
Masheev answers sales and service calls, books service appointments and test drives, and routes each caller to the right department with the details already written down.
Card required. No charge if you cancel within 14 days. Available to businesses in the UK and US.
- Guided setup
- Unlimited seats
- From $18/mo
A still of the Masheev console: a full inbox of conversations, one of them an AI-drafted WhatsApp reply awaiting a person's approval.
Demo board. Synthetic conversations, real product interface.
What is an AI receptionist for dealerships?
An AI receptionist for car dealerships and auto shops answers sales and service calls, books service appointments and test drives, and routes each inquiry to sales, service or parts with the details attached. Masheev handles phone, SMS and web chat in one inbox, with WhatsApp as an approval-gated beta, including inquiries that arrive after the showroom closes.
Where the phone gets in the way
The interruptions most dealerships know well. These are the ones Masheev can take on.
- Shoppers call about a car they saw online in the evening, after the showroom closes.
- The service line is busy and customers wait on hold.
- Calls bounce between sales, service and parts before reaching the right person.
- Replies about open quotes wait until someone is free to pick them up.
What Masheev handles for dealerships
Set up around your hours, services and rules. Anything outside them goes to your team.
Routes to the right department
Works out whether a caller needs sales, service or parts, then books or routes them with a written summary.
Books service and test drives
Schedules service appointments and test drives into your connected calendar and confirms the booking with the caller.
Picks up replies about open quotes
Replies to customers who text back about open quotes and inquiries, and routes them to the right person.
A shopper calls at 9pm about a truck on your website. Masheev answers their questions from your listing, books a Saturday test drive and passes the details to a sales rep, who starts the day with the appointment and the context.
The calls dealerships get most
What the receptionist does with each, and when it hands the call to a person.
Vehicle availability calls
Masheev answers from the inventory information you share and books a visit or test drive. If it doesn't have the vehicle's status, it passes the question to sales.
Service appointments
It takes the vehicle, mileage and concern and books a service slot through a connected calendar.
Parts enquiries
It takes the part needed and the vehicle details, then routes the request to the parts counter as a note.
Finance and trade-in questions
It does not quote payments, rates or trade values. It takes the caller's details and books time with the right person.
Set up with guided steps
Connect your number, add what the receptionist should know, set the rules, and test before anything goes live. Setup time depends on your phone provider and configuration.
Connect your channels
Forward your existing number or add a new one, then connect web chat and SMS.
Add your business knowledge
Enter your hours, services, prices and policies, or import them from your website.
Set your rules
Decide what it can book, what it answers, and when it hands off to your team.
Test, then go live
Run test calls and messages, then switch on the channels you've configured.
Frequently asked questions
Go deeper
Give your dealership its time back
Routine calls and messages handled on supported channels, with bookings through your connected tools and a person whenever your rules call for one. From $18/mo.
Card required. No charge if you cancel within 14 days. Available to businesses in the UK and US.