The AI receptionist for gyms & fitness studios
Masheev answers calls and messages while your coaches are on the floor, books classes and intro sessions, and answers membership questions. Instagram and WhatsApp are approval-gated betas.
Card required. No charge if you cancel within 14 days. Available to businesses in the UK and US.
- Guided setup
- Unlimited seats
- From $18/mo
A still of the Masheev console: a full inbox of conversations, one of them an AI-drafted WhatsApp reply awaiting a person's approval.
Demo board. Synthetic conversations, real product interface.
What is an AI receptionist for fitness studios?
An AI receptionist for gyms and fitness studios answers calls and messages, books classes, trials and intro sessions, and answers membership and pricing questions. Masheev handles phone, SMS and web chat in one inbox; Instagram and WhatsApp DMs are approval-gated betas for eligible Growth accounts.
Where the phone gets in the way
The interruptions most fitness studios know well. These are the ones Masheev can take on.
- Membership questions arrive by DM while staff are coaching a class.
- People who want to start today wait until someone has time to reply.
- Class bookings, cancellations and 'do you have a trial?' never stop.
- Evening and weekend inquiries sit unanswered until the desk opens.
What Masheev handles for fitness studios
Set up around your hours, services and rules. Anything outside them goes to your team.
Answers membership questions
Replies with your pricing and membership options, and books an intro session or tour.
Books classes and trials
Handles class bookings, trial sign-ups and cancellations and confirms the booking with the caller, without pulling a coach off the floor.
Replies where people message
Phone, SMS and web chat at launch, with Instagram and WhatsApp DMs as approval-gated betas, all in the same inbox.
At 10pm someone messages to say they want to start. Masheev replies with your pricing, books an intro class for Saturday and sends a confirmation. Your team meets them at the door.
The calls fitness studios get most
What the receptionist does with each, and when it hands the call to a person.
Trial and intro offers
Masheev explains your intro offer and books a first class or a tour through your connected calendar or supported booking tool.
Class schedule questions
It answers from your timetable, including what to bring and which classes suit beginners.
Membership and pricing
It shares your published prices and terms. Freezes, cancellations and billing disputes are passed to your team.
Late cancels and waitlists
It explains your policy and notes the request. Changes to a booking are made when your booking tool is connected.
Set up with guided steps
Connect your number, add what the receptionist should know, set the rules, and test before anything goes live. Setup time depends on your phone provider and configuration.
Connect your channels
Forward your existing number or add a new one, then connect web chat and SMS.
Add your business knowledge
Enter your hours, services, prices and policies, or import them from your website.
Set your rules
Decide what it can book, what it answers, and when it hands off to your team.
Test, then go live
Run test calls and messages, then switch on the channels you've configured.
Frequently asked questions
Go deeper
Give your fitness studio its time back
Routine calls and messages handled on supported channels, with bookings through your connected tools and a person whenever your rules call for one. From $18/mo.
Card required. No charge if you cancel within 14 days. Available to businesses in the UK and US.