The AI receptionist for veterinary clinics
Masheev answers calls, books appointments, passes urgent calls to your team under your rules and takes refill requests, so your staff can stay with the animals in front of them.
Card required. No charge if you cancel within 14 days. Available to businesses in the UK and US.
- Guided setup
- Unlimited seats
- From $18/mo
A still of the Masheev console: a full inbox of conversations, one of them an AI-drafted WhatsApp reply awaiting a person's approval.
Demo board. Synthetic conversations, real product interface.
What is an AI receptionist for veterinary clinics?
An AI receptionist for veterinary clinics answers pet-owner calls and messages, books and reschedules appointments, passes calls the owner says are urgent, or that use words you list, to your team, and answers routine questions about hours, services and prep. Masheev handles phone, SMS and web chat in one inbox. It does not give veterinary advice; urgent cases go straight to your team.
Where the phone gets in the way
The interruptions most veterinary clinics know well. These are the ones Masheev can take on.
- The front desk can't answer the phone while helping with patients and check-ins.
- Booking and prescription-refill calls arrive all day.
- Worried owners call after hours, when your team can't always pick up.
- Hours, what to bring and 'do you see rabbits?' come up again and again.
What Masheev handles for veterinary clinics
Set up around your hours, services and rules. Anything outside them goes to your team.
Books and reschedules appointments
Handles bookings, changes and confirmations through your connected calendar.
Passes urgent calls straight on
When an owner says it is urgent or describes something on the list you set, Masheev tells them what you have approved, such as calling your emergency line, and passes the call to your team. It does not assess symptoms.
Takes refills and routine questions
Records refill requests for your team to approve and answers questions about hours, what to bring and the species you see.
An owner calls at 8pm, worried about their dog. Masheev hears that the dog has eaten something it should not have, which is on your urgent list, and passes the call to your on-call line with the details. Routine appointments for tomorrow are booked as usual.
The calls veterinary clinics get most
What the receptionist does with each, and when it hands the call to a person.
Sick-pet calls
Masheev does not assess the animal. It follows your urgent-call rules, passes urgent calls to staff and gives your emergency referral details after hours.
Wellness and vaccine visits
It books annual exams and vaccine appointments through your connected calendar and confirms the booking with the caller.
Prescription and food refills
It takes the pet, the product and the quantity and passes the request to your team for approval.
Boarding and grooming
It answers questions about requirements and availability from your information and books or notes the request.
Set up with guided steps
Connect your number, add what the receptionist should know, set the rules, and test before anything goes live. Setup time depends on your phone provider and configuration.
Connect your channels
Forward your existing number or add a new one, then connect web chat and SMS.
Add your business knowledge
Enter your hours, services, prices and policies, or import them from your website.
Set your rules
Decide what it can book, what it answers, and when it hands off to your team.
Test, then go live
Run test calls and messages, then switch on the channels you've configured.
Frequently asked questions
Go deeper
Give your veterinary clinic its time back
Routine calls and messages handled on supported channels, with bookings through your connected tools and a person whenever your rules call for one. From $18/mo.
Card required. No charge if you cancel within 14 days. Available to businesses in the UK and US.