The AI receptionist for property management
Masheev answers tenant calls, logs maintenance requests, answers leasing inquiries and passes emergencies you define to your on-call line, so the office isn't on the phone all day.
Card required. No charge if you cancel within 14 days. Available to businesses in the UK and US.
- Guided setup
- Unlimited seats
- From $18/mo
A still of the Masheev console: a full inbox of conversations, one of them an AI-drafted WhatsApp reply awaiting a person's approval.
Demo board. Synthetic conversations, real product interface.
What is an AI receptionist for property management companies?
An AI receptionist for property management companies answers tenant and prospect calls and messages, logs maintenance requests, answers leasing inquiries, and escalates emergencies like floods or no heat. Masheev handles phone, SMS and web chat in one inbox, with email and WhatsApp as approval-gated betas.
Where the phone gets in the way
The interruptions most property management companies know well. These are the ones Masheev can take on.
- Tenant calls about maintenance, rent and lockouts fill the office day.
- Maintenance requests get logged differently depending on who picks up.
- Leasing inquiries during showings or after hours go unanswered.
- Floods, no heat and gas leaks need escalation at any hour.
What Masheev handles for property management companies
Set up around your hours, services and rules. Anything outside them goes to your team.
Logs maintenance requests
Records each request with unit, issue and urgency in the same format, and escalates emergencies straight away.
Answers tenant questions
Handles routine questions about rent, office hours, policies and lockouts from the information you provide.
Answers leasing inquiries
Answers prospect questions, records their requirements and books showings. It treats every applicant the same, including families with children and people receiving benefits.
At 11pm a tenant calls about water coming through the ceiling. Masheev recognizes it as an emergency, escalates to your on-call maintenance line with the unit and details, and logs the request. Routine questions that night are handled without waking anyone.
The calls property management companies get most
What the receptionist does with each, and when it hands the call to a person.
Maintenance requests
Masheev takes the unit, the problem and access permission, and writes a ticket for your maintenance team.
After-hours emergencies
Flooding, no heat and lockouts follow the rules you set and are passed to the on-call person with the address and details.
Leasing enquiries
It answers from your availability and criteria and books a viewing through a connected calendar.
Rent and account questions
General questions are answered from your policies. Balances, late fees and disputes are passed to your office.
Set up with guided steps
Connect your number, add what the receptionist should know, set the rules, and test before anything goes live. Setup time depends on your phone provider and configuration.
Connect your channels
Forward your existing number or add a new one, then connect web chat and SMS.
Add your business knowledge
Enter your hours, services, prices and policies, or import them from your website.
Set your rules
Decide what it can book, what it answers, and when it hands off to your team.
Test, then go live
Run test calls and messages, then switch on the channels you've configured.
Frequently asked questions
Go deeper
Give your property management company its time back
Routine calls and messages handled on supported channels, with bookings through your connected tools and a person whenever your rules call for one. From $18/mo.
Card required. No charge if you cancel within 14 days. Available to businesses in the UK and US.