The AI receptionist for law firms
Masheev answers while you're in court or with a client, runs your intake script the same way every time, and books consultations for matters in your practice areas.
Card required. No charge if you cancel within 14 days. Available to businesses in the UK and US.
- Guided setup
- Unlimited seats
- From $18/mo
A still of the Masheev console: a full inbox of conversations, one of them an AI-drafted WhatsApp reply awaiting a person's approval.
Demo board. Synthetic conversations, real product interface.
What is an AI receptionist for law firms?
An AI receptionist for law firms answers prospective-client calls and messages, runs your new-client intake script, checks each matter against your practice areas, and books consultations. Masheev handles phone, SMS and web chat in one inbox, with email as an approval-gated beta. It collects facts and books time; it does not give legal advice, and anything sensitive goes to your team. It tells callers it is an AI assistant, not a lawyer.
Where the phone gets in the way
The interruptions most law firms know well. These are the ones Masheev can take on.
- Calls during hearings, depositions and client meetings go to voicemail.
- Intake varies with whoever answers, so some matters arrive missing key facts.
- Attorneys spend time screening inquiries outside your practice areas.
- People with urgent matters often call in the evening, when the office is closed.
What Masheev handles for law firms
Set up around your hours, services and rules. Anything outside them goes to your team.
Consistent intake
Runs your intake script on every call and message, recording matter type, key facts and contact details in one record.
Screens against your practice areas
Checks inquiries against the practice areas and jurisdictions you set, and politely redirects the rest.
Books consultations
Offers the consultation slots you publish and books matters that fit, with the intake attached.
Someone calls at 9pm after a car accident. Masheev takes down the facts, confirms the matter fits your practice areas, books a consultation for the morning and sends you the intake. You start the day with the file already open.
The calls law firms get most
What the receptionist does with each, and when it hands the call to a person.
New-client intake
Masheev asks the intake questions you define for each practice area and writes them into a summary for the attorney. It gives no legal advice.
Existing-client updates
It takes the client's question and routes it to the attorney or paralegal on the matter. It does not report on case status itself.
Consultation scheduling
It books consultations in the slots you offer through a connected calendar and tells callers what to bring.
Court and opposing counsel
Calls from courts, clerks and other firms are recognized under your rules and passed to the right person promptly with a written note.
Set up with guided steps
Connect your number, add what the receptionist should know, set the rules, and test before anything goes live. Setup time depends on your phone provider and configuration.
Connect your channels
Forward your existing number or add a new one, then connect web chat and SMS.
Add your business knowledge
Enter your hours, services, prices and policies, or import them from your website.
Set your rules
Decide what it can book, what it answers, and when it hands off to your team.
Test, then go live
Run test calls and messages, then switch on the channels you've configured.
Frequently asked questions
Go deeper
Give your law firm its time back
Routine calls and messages handled on supported channels, with bookings through your connected tools and a person whenever your rules call for one. From $18/mo.
Card required. No charge if you cancel within 14 days. Available to businesses in the UK and US.