How much does Ruby cost?

Ruby's receptionist plans are $250/month for 50 minutes, $395/month for 100 minutes, $720/month for 200 minutes and $1,725/month for 500 minutes. Chat plans are $143/month for 10 chats, $335/month for 30 and $520/month for 50. There are no setup fees. Ruby's pricing page does not list a rate for extra minutes; its FAQ says they are billed at your plan's overage rate. These are the prices as published in October 2026; check Ruby's pricing page for current rates.

Is Masheev cheaper than Ruby?

On price alone, yes, but the two are not the same service. Take 100 calls averaging 2 minutes, which is 200 voice minutes. On Masheev Starter that is $18 + 200 x $0.30 = $78, minus the $7 of included usage, so $71/month. Ruby's 200-minute plan is $720/month. The difference is what answers the phone: Ruby's price pays for a live human receptionist on every call, and Masheev's AI answers first with your own team taking over. If your callers need an outside receptionist every time, Ruby's price buys something Masheev does not offer. Masheev's fee also covers SMS and web chat in the same inbox and unlimited seats.

What is the best Ruby alternative?

It depends on whether you still want people answering. If you do, compare other live or hybrid receptionist services on minutes, hours and price. If most of your calls are routine questions and bookings, an AI receptionist is the category to look at, and Masheev is one option for small businesses that want phone, SMS and web chat in one inbox.

Can I keep my phone number if I switch?

Yes. Forward your existing business number to Masheev and callers keep using the number they already have, or add a new number in Masheev. Starter includes one phone number.

A Ruby alternative for routine calls, answered by AI

Ruby puts a live receptionist on every call. Masheev is AI first: it answers routine calls, SMS and web chat, books through your calendar, and hands the rest to your team with a written summary.

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14-day Starter trial
Unlimited seats
From $18/mo

Conversations

Tomas Lindqvistnow

I was told I would get money back on the callout.

You

Aisha Patelnow

Can you come out on Saturday?

Draft2

Marcus Boatengnow

Call completed, job booked

AI1

Website visitor18m

Chat ended, Saturday hours confirmed.

Marcus BoatengThu

Job #1032 closed, invoice sent by text.

Aisha PatelWed

Warranty PDF sent for the Rinnai unit.

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No voicemail left. Screened by AI.

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Quote request routed to Dana for follow-up.

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8 conversations today · 6 handled by AI · 2 needed you

Demo board. Synthetic conversations, real product interface.

How does Masheev compare with Ruby?

Ruby is a live virtual receptionist service: human receptionists answer calls 24/7, with plans sold in blocks of receptionist minutes starting at $250/month for 50 minutes. It suits businesses that want a person on every call. Masheev is a different kind of product, an AI-first receptionist whose people are your own team, that answers phone calls, SMS and web chat in one inbox for $18/month plus metered usage and passes conversations to your own team when a person is needed.

What Ruby does well

Ruby provides 24/7 live answering by human receptionists, with Spanish bilingual answering included, appointment scheduling and call transcripts. It also sells separate live chat plans for websites. There are no setup fees and no long-term contract.

A person answers every call, around the clock.
Spanish bilingual answering is included.
A money-back guarantee for first-time users within 21 days or 500 receptionist minutes, whichever comes first.
No setup fees and no long-term contract.

Ruby pricing

Ruby sells monthly blocks of receptionist minutes, from 50 minutes at $250/month to 500 minutes at $1,725/month, billed in 60-second increments rounded up. Website chat is sold separately in plans of 10, 30 or 50 chats, and costs less when bundled with a receptionist plan. Ruby's pricing page does not list a rate for extra minutes; its FAQ says they are billed at your plan's overage rate.

Plan	Price	Included	Beyond the plan
50 minutes	$250/month	50 receptionist minutes	See vendor site
100 minutes	$395/month	100 receptionist minutes	See vendor site
200 minutes	$720/month	200 receptionist minutes	See vendor site
500 minutes	$1,725/month	500 receptionist minutes	See vendor site
10 chats	$143/month	10 chats	See vendor site
30 chats	$335/month	30 chats	See vendor site
50 chats	$520/month	50 chats	See vendor site

Prices as published by Ruby, checked in October 2026. Vendors change plans often, so confirm on their site: Ruby plans and pricing, Ruby FAQs.

Masheev and Ruby, side by side

The differences that usually decide it. Masheev's own rates are on the pricing page.

Capability	Masheev	Ruby
Answering model	AI first; your own team takes over, and it learns from them	Live human receptionists
Entry price	$18/month, incl. $7 usage	$250/month for 50 minutes
How usage is billed	Metered: voice $0.30/minute, web chat $0.10/message	Receptionist minutes, 60-second increments rounded up
Channels covered	Phone, SMS and web chat in one inbox	Phone, with website chat on separate plans
Appointment booking	Connected calendar or supported booking tool	Receptionists schedule
Languages	Voice in 40+ languages	English and Spanish
Free trial	14 days on Starter	Money-back guarantee for first-time users (21 days or 500 minutes)
Contract terms	Monthly plans, unlimited seats	No long-term contract, no setup fees

Which one fits

Both answer the phone. The right choice depends on your calls and who you want answering them.

Ruby fits when

You want an outside receptionist to answer every call. With Masheev the AI answers first and your own team takes over.
Your calls are often sensitive or unusual enough that a person's judgment matters from the first word.
Your call volume is low enough that a block of receptionist minutes fits your budget.

Masheev fits when

Most of your calls are routine: hours, prices, availability, bookings and changes.
You want phone, SMS and web chat handled in one inbox on one plan.
You want a low monthly base with usage billed at published per-minute and per-message rates.
You want AI first, not AI only: your team can step into any conversation from the shared inbox, and Masheev drafts knowledge from how they resolved it for you to approve.
A developer is setting it up: the embed SDK, typed API client, MCP server and Agent Skills let a coding assistant install it from one prompt.

Frequently asked questions

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Ruby is a trademark of its owner. Masheev is not affiliated with or endorsed by Ruby.