How much does Smith.ai cost?

Smith.ai's AI Receptionist has a Free plan with 25 calls and $3.00 per call after that, a Pro plan at $150/month for 75 calls ($2.50 per extra call), and an Enterprise plan at $500/month for 300 calls ($2.17 per extra call). Human Virtual Receptionist plans are Starter at $300/month for 30 calls ($11.50 per extra call), Basic at $810/month for 90 calls ($10.50) and Pro at $2,100/month for 300 calls ($8.50). These are the prices as published in October 2026; check Smith.ai's pricing page for current rates.

Is Masheev cheaper than Smith.ai?

It depends on call volume and call length, because Smith.ai bills per call and Masheev bills per minute. Take 75 calls averaging 2 minutes, which is 150 voice minutes. On Masheev Starter that is $18 + 150 x $0.30 = $63, minus the $7 of included usage, so $56/month. Smith.ai's AI Receptionist Pro covers the same 75 calls for $150/month. At 25 calls a month or fewer, Smith.ai's Free plan costs $0, while 25 two-minute calls on Masheev come to $26, so Smith.ai is cheaper there. Long calls also favor per-call pricing: 75 calls averaging 6 minutes cost $146 on Masheev, so beyond roughly that length Smith.ai Pro is the lower bill. Masheev's fee also covers SMS and web chat in the same inbox and unlimited seats. Smith.ai offers human receptionists, which Masheev does not.

What is the best Smith.ai alternative?

It depends on what you need from the service. If you want live people on your calls, look at other human or hybrid answering services. If your calls are mostly routine questions and bookings and you want software to handle them, an AI receptionist such as Masheev is the category to compare. Masheev fits small businesses that want phone, SMS and web chat in one inbox with usage-based pricing.

Can I keep my phone number if I switch?

Yes. You can forward your existing business number to Masheev, so callers keep dialing the number they know, or add a new number in Masheev. Starter includes one phone number.

A Smith.ai alternative that bills by usage instead of by call

Smith.ai sells an AI receptionist and live human receptionists, both priced per call. Masheev is AI first: the AI answers phone, SMS and web chat in one inbox, your own team takes over when needed, and it bills a flat fee plus metered usage.

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14-day Starter trial
Unlimited seats
From $18/mo

Conversations

Tomas Lindqvistnow

I was told I would get money back on the callout.

You

Aisha Patelnow

Can you come out on Saturday?

Draft2

Marcus Boatengnow

Call completed, job booked

AI1

Website visitor18m

Chat ended, Saturday hours confirmed.

Marcus BoatengThu

Job #1032 closed, invoice sent by text.

Aisha PatelWed

Warranty PDF sent for the Rinnai unit.

Unknown callerTue

No voicemail left. Screened by AI.

Website visitorMon

Quote request routed to Dana for follow-up.

You

8 conversations today · 6 handled by AI · 2 needed you

Demo board. Synthetic conversations, real product interface.

How does Masheev compare with Smith.ai?

Smith.ai is a call answering company that offers an AI Receptionist and human Virtual Receptionists based in North America, with plans priced by the number of calls. It suits businesses that want a live person available for escalations, and it markets to law firms with dedicated legal solutions. Masheev is an AI-first receptionist: it answers phone calls, SMS and web chat in one shared inbox, your own team can take over any conversation with the summary in front of them, Masheev learns from how they resolve it, and costs $18/month plus metered usage.

What Smith.ai does well

Smith.ai provides 24/7 phone answering through an AI Receptionist, with live-agent escalation to North America-based receptionists, and separately sells fully human Virtual Receptionist plans. Its AI Receptionist records, transcribes and summarizes calls, qualifies leads, schedules appointments and makes warm transfers, in English and Spanish.

Live-agent escalation to North America-based human receptionists.
A free AI Receptionist tier covering 25 calls.
A mature integration list that includes Salesforce, HubSpot, Clio and Zapier.
A dedicated focus on law firms and legal intake.

Smith.ai pricing

Smith.ai bills per call rather than per minute. The AI Receptionist has a Free plan with 25 calls, then Pro at $150/month for 75 calls and Enterprise at $500/month for 300 calls. Extra calls cost $2.50 each on Pro and $2.17 on Enterprise. Human Virtual Receptionist plans start at $300/month for 30 calls. All plans are month-to-month; the AI Receptionist requires 30 days' notice to cancel, and the Virtual Receptionists page lists no setup fees.

Plan	Price	Included	Beyond the plan
AI Receptionist Free	$0/month	25 calls	$3.00 per call
AI Receptionist Pro	$150/month	75 calls	$2.50 per extra call
AI Receptionist Pro, 150 calls	$270/month	150 calls	See vendor site
AI Receptionist Enterprise	$500/month	300 calls	$2.17 per extra call
Virtual Receptionists Starter	$300/month	30 calls	$11.50 per call
Virtual Receptionists Basic	$810/month	90 calls	$10.50 per call
Virtual Receptionists Pro	$2,100/month	300 calls	$8.50 per call

Prices as published by Smith.ai, checked in October 2026. Vendors change plans often, so confirm on their site: Smith.ai AI Receptionist pricing, Smith.ai AI Receptionist, Smith.ai website chat, Smith.ai Virtual Receptionists pricing.

Masheev and Smith.ai, side by side

The differences that usually decide it. Masheev's own rates are on the pricing page.

Capability	Masheev	Smith.ai
Answering model	AI first; your own team takes over, and it learns from them	AI, with live human receptionists available
Entry price	$18/month, incl. $7 usage	AI: $0 for 25 calls, then $150/month. Human: $300/month
How usage is billed	Metered: voice $0.30/minute, web chat $0.10/message	Per call
Channels covered	Phone, SMS and web chat in one inbox	Phone; staffed website chat sold separately
Appointment booking	Connected calendar or supported booking tool	AI scheduling with Calendly and more
Languages	Voice in 40+ languages	English and Spanish
Free trial	14 days on Starter	Free plan with 25 calls
Contract terms	Monthly plans, unlimited seats	Month-to-month, 30 days' notice to cancel

Which one fits

Both answer the phone. The right choice depends on your calls and who you want answering them.

Smith.ai fits when

You want an outside receptionist service, not your own team, to take over calls the AI should not handle. With Masheev, the people who step in are yours.
You receive 25 calls a month or fewer and the Free AI Receptionist plan covers you.
You depend on a specific integration Smith.ai lists, such as Clio, Salesforce, HubSpot or Zapier.

Masheev fits when

You want phone calls, SMS and web chat answered from one shared inbox.
Your calls are short and routine, so paying per minute costs less than paying per call.
You want your own team to take the handoff, with a written summary of each conversation and unlimited seats.
You want AI first, not AI only: your team can step into any conversation from the shared inbox, and Masheev drafts knowledge from how they resolved it for you to approve.
A developer is setting it up: the embed SDK, typed API client, MCP server and Agent Skills let a coding assistant install it from one prompt.

Frequently asked questions

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Smith.ai is a trademark of its owner. Masheev is not affiliated with or endorsed by Smith.ai.