A bilingual answering service that replies in the caller's language
Masheev's voice AI supports more than 40 languages. A caller who starts in Spanish is answered in Spanish, using your own business information, without waiting for the one bilingual person on your team to be free.
- Guided setup
- Unlimited seats
- From $18/mo
A still of the Masheev console: a full inbox of conversations, one of them an AI-drafted WhatsApp reply awaiting a person's approval.
Demo board. Synthetic conversations, real product interface.
What is a bilingual answering service?
A bilingual answering service answers a business's calls in more than one language, most often English and Spanish in the United States. The caller speaks the language they are comfortable in and gets help in that language, instead of being asked to call back, wait for a specific employee, or struggle through a conversation in their second language.
Masheev is an AI receptionist whose voice supports 40+ languages. It replies in the language the caller uses, drawing on the hours, services, prices and policies you provide, and it books through a connected calendar or supported booking tool. It is not a certified translation or interpreting service and we do not promise perfect translation: accuracy depends on the language, the audio and your content. Review your knowledge base for the languages you rely on, especially prices, policies and anything with legal or safety weight, and hand sensitive conversations to a person.
Where this helps
The situations this is set up for. Anything outside them goes to your team.
- Spanish-speaking callers are told to call back when the one bilingual employee is in, and some of them do not.
- The bilingual team member is pulled off their own work every time the phone rings in another language.
- After hours, the voicemail greeting is in English only, so some callers hang up without leaving a message.
- Hiring for a second language narrows an already difficult front-desk search, and covers only the languages that person speaks.
What Masheev does
Configured around your hours, services and rules.
Replies in the caller's language
Masheev responds in the language the caller speaks. Nobody has to press a number for a language menu or wait for a particular person.
40+ languages on voice
Voice supports more than 40 languages, so coverage is not limited to English and Spanish if your customers speak others.
One knowledge base behind every language
Answers come from the same hours, services, prices and policies you maintain, so a caller in Spanish gets the same facts as a caller in English.
Books in any supported language
Booking, rescheduling and cancelling work through your connected calendar or supported booking tool whichever language the conversation is in.
A greeting you control
You write the greeting, which tells callers they are speaking with an AI assistant, as the EU and several US states require. A bilingual opening line tells callers straight away that either language is fine.
Transcripts and summaries for your team
Calls are transcribed, summarized and recorded in the shared inbox, so your team can review how conversations in each language were handled.
At 4:45pm on a Thursday, a caller reaches a plumbing company and begins in Spanish, describing a kitchen sink that drains slowly. Masheev answers in Spanish, explains the company's diagnostic visit fee from the knowledge base, offers Friday at 9am or 1pm from the connected calendar, and books the 9am visit. Masheev confirms the details with the caller, and the office sees the booking with a summary of the call. The company's one Spanish-speaking technician stays on the job he was already doing.
How to set it up
Setup time depends on your phone provider and configuration. Test before anything goes live.
List the languages your customers use
Start with the languages you actually hear on the phone. Confirm during setup that each one is supported for voice.
Review your knowledge for those languages
Check service names, prices and policy wording. Add terms your customers use, and translations for anything that must be said exactly.
Write a bilingual greeting and handoff rules
Open in both languages if most of your callers use one of two. Decide who on your team receives handoffs in each language.
Test with fluent speakers
Have a native or fluent speaker call and ask real questions in each language you rely on. Fix the content where an answer reads awkwardly or wrong.
AI bilingual answering vs hiring bilingual front-desk staff
| Capability | Masheev | Hiring bilingual front-desk staff |
|---|---|---|
| Languages covered | 40+ on voice | The languages that person speaks |
| Available when that person is busy or out | During the hours you configure | |
| Cultural nuance and judgment | Limited, hands off when unsure | A real strength |
| Translation accuracy | Good for routine topics, not guaranteed | Depends on the person's fluency |
| In-person help at the desk | ||
| Cost | From $18/mo plus usage | A salary, often with a language premium |
| Works alongside the other option | Yes, hands off to bilingual staff | Yes, with AI taking routine calls |
What it does not do
The limits, stated plainly, so you can decide what stays with a person.
- No promise of perfect translation. Regional dialects, heavy accents, poor audio and industry jargon can all reduce accuracy.
- Masheev is not a certified interpreter or translator. Do not rely on it for legal, medical or other conversations where exact wording carries consequences.
- Your knowledge base is only as good in a language as the content you have reviewed for it. Unreviewed content may be rendered awkwardly or imprecisely.
- A handoff still lands with your team. If nobody on staff speaks the caller's language, plan in advance who takes those conversations and how.
Frequently asked questions
Explore more
Take the routine calls off your plate
Routine calls and messages handled on supported channels in the hours you set, with a person whenever your rules call for one. From $18/mo.