The AI receptionist for optometrists
Masheev answers while your staff are with patients, books eye exams and contact lens fittings, answers questions about the vision plans you accept, and routes urgent symptoms to your team. It does not give medical advice.
- Guided setup
- Unlimited seats
- From $18/mo
A still of the Masheev console: a full inbox of conversations, one of them an AI-drafted WhatsApp reply awaiting a person's approval.
Demo board. Synthetic conversations, real product interface.
What is an AI receptionist for optometry practices?
An AI receptionist for optometry practices answers patient calls and messages, books and reschedules eye exams and contact lens fittings through a connected calendar, and answers questions about hours, the vision plans you accept and what to bring. Questions about whether glasses or contacts are ready are passed to your optical staff as notes. Masheev does not give medical advice. Symptoms you list as urgent, such as sudden vision loss or flashes of light, are routed to your team under the protocol you write. It handles phone, SMS and web chat in one inbox.
Where the phone gets in the way
The interruptions most optometry practices know well. These are the ones Masheev can take on.
- The front desk is running pretesting, checking patients out and fitting frames when the phone rings.
- 'Are my glasses ready?' calls arrive all day and each one means a trip to the lab trays.
- 'Do you take my vision plan?' is asked on most new-patient calls.
- Exam requests that come in after closing wait until the morning.
What Masheev handles for optometry practices
Set up around your hours, services and rules. Anything outside them goes to your team.
Books exams and fittings
Schedules comprehensive exams, contact lens fittings and follow-ups with the right provider through your connected calendar and confirms the booking with the caller.
Routes urgent symptoms
Recognizes the symptoms you list, gives only the guidance you approve and passes the call to your team. It does not assess or diagnose.
Answers plan and order questions
Uses your list of accepted vision plans, and takes order-status questions for your optical staff to answer.
A parent calls at lunchtime to book back-to-school exams for two children and asks whether you accept their vision plan. Masheev confirms the plan from your list, finds two back-to-back slots on Thursday afternoon, books both and confirms the details with the caller. The front desk keeps checking patients in.
The calls optometry practices get most
What the receptionist does with each, and when it hands the call to a person.
Eye exam bookings
Masheev books comprehensive exams with the right provider through your connected calendar and tells patients what to bring.
Contact lens reorders
It takes the patient's details and the request and passes it to your staff, who check the prescription.
Glasses order status
It answers from the status your optical team shares, or takes the question as a note.
Urgent eye symptoms
It does not assess. Symptoms you list as urgent are passed to your team straight away with the guidance you approved.
Set up with guided steps
Connect your number, add what the receptionist should know, set the rules, and test before anything goes live. Setup time depends on your phone provider and configuration.
Connect your channels
Forward your existing number or add a new one, then connect web chat and SMS.
Add your business knowledge
Enter your hours, services, prices and policies, or import them from your website.
Set your rules
Decide what it can book, what it answers, and when it hands off to your team.
Test, then go live
Run test calls and messages, then switch on the channels you've configured.
Frequently asked questions
Go deeper
Give your optometry practice its time back
Routine calls and messages handled on supported channels, with bookings through your connected tools and a person whenever your rules call for one. From $18/mo.